Archivo de la etiqueta: ecommerce

What Happens Next in #DigitalBusiness? #Mobile Predictions

PART I:THE NEXT OF #FACEBOOK

Facebook has decided monetize in a similar way that #Google. The next step of the global social media network is to acquire  the mobile-device driving  application #WAZE (a  1$ billion deal).

But, who/what is WazeWaze, which has offices in Israel  and Palo Alto, Calif., is a crowd-sourced, ad-supported GPS driving application with close to 50 million of users. This is a clear way to enter as leader into the #mapping socialnetworking market.

 What is going to be the  new offer  with this new dea Facebook-Waze? The application is free for users and offers people driving directions based on input from other members, such as tips on traffic jams or car accidents. It also functions as a social network,as users can leave messages for other drivers, exchange comments on posts and coordinate their drives with friends.

waze

 What is the business opportunity  for Facebook? Obviously to expand its mobile offer and be the leader on mapping space. #Mobile apps are the next step of growth for the Giant Facebook , the monetizing clearly will come by serving more mobile ads to those users who will spend more time using the mapping application . But this is not the only monetizing opportunity for Facebook: Waze , could be used to offer to their clients (companies) more real-time data based on users ´behavour. It would also provide a key channel for serving location-based ads from nearby businesses, for instance, restaurants or department stores nearby could serve ads for limited-time deals to users who are passing by.

But, THIS IS NOT the first approach to mobile of Facebook. Last year, the social network purchased #Instagram, the mobile photo-sharing app. In a cash-and-stock deal that was ultimately valued at more than 700$ million. Facebook has since acquired other mobile-centric startups such as Parse, a service that helps companies build mobile applications.

@Mayteareces / #digitaltimes.es

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PARTE I:EL PRÓXIMO PASO DE #FACEBOOK

Facebook ha decidido rentabilizar su plataforma de una manera similar a la # Google. El siguiente paso de la red social  es la adquisición de una aplicación para móviles GPS  de mapas llamada # WAZE (el acuerdo se estima entorno al billón de dólares).

Pero, ¿quién o  qué es Waze? Waze, que cuenta con oficinas en Israel y en Palo Alto, California, es un grupo de origen israelí basado en el patrocinio de anuncios mediante su aplicación de mapas interactivos GPS para conductores con cerca de 50 millones de usuarios activos en las más importantes ciudades del mundo. Esta es una manera clara de entrar como líder en el mercado  de mapas GPS  y redes sociales

waze

  ¿Cuál va a ser la nueva oferta con este nuevo partnership : Facebook-Waze? La aplicación es gratuita para los usuarios y ofrece a las personas rutas optimizadas con un sistema similar al de #Google Maps pero con la diferencia de que la información se actualiza sobre la base de las aportaciones de otros miembros en tiempo real, como por ejemplo consejos sobre los atascos de tráfico o accidentes de coche. También funciona como una red social, ya que los usuarios pueden dejar mensajes para otros conductores, y foro  de comentarios sobre los mensajes así como  coordinar mensajes  con sus amigos en red.

  ¿Cuál es la oportunidad de negocio para Facebook?  Obviamente, para ampliar su oferta móvil y ser el líder en el #socialmedia mapping , las # Apps móviles son el siguiente paso de crecimiento para el gigante #Facebook, la monetización claramente llegará  mediante el crecimiento del número de usuarios  y por tanto el inventario para servir más anuncios customizados para dichos usuarios que por el tipo de aplicación van a pasar más tiempo interactuando con los mapas.

Pero esta no es la única oportunidad de monetización de Facebook: #Waze, se podría utilizar para ofrecer a sus clientes (empresas) más datos en tiempo real basados ​​en #behavoural  (comportamiento)de los usuarios cruzado con su localización por coordenadas en tiempo real. Esto proporcionaría un canal clave para la publicación de anuncios basados ​​en la localización de las empresas cercanas, por ejemplo, restaurantes o tiendas por departamentos que podrían servir anuncios de ofertas de tiempo limitado para los usuarios que están de paso en un radio cercano al comercio, restaurante, cine…etc

Pero, esta no es la primera aproximación al móvil de Facebook. El año pasado, la red social adquirió #Instagram, la aplicación para compartir fotos  desde el móvil. En un acuerdo en efectivo y acciones que finalmente fue valorado en más de $ 700 millones.

Facebook ,además,ha adquirido ya otras startups centradas en mobile como es  #PARSE, un servicio que ayuda a las empresas para la creación de aplicaciones móviles.

@Mayteareces / #digitaltimes.es

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Archivado bajo Digital Business, Digital News, redes sociales, SOCIAL COMMERCE

The basic #BusinessDrivers of A Digital and Social Media Strategy

The return on investment (#ROI), is the Philosopher’s Stone for Digital business professionals.

How to calculate it and how one can go about justifying efforts in this sphere in order to get additional resources and to understand what % percentage of global Net sales are caused by digital efforts. Is basic to understand that digital is one more pillar to create lead generation and sales. For this reason, is necessary work on a few basic business drivers of digital and social media strategy.

Goals, objectives & tactics

Before any consideration is given to a digital strategy, it’s important to take a few steps back and remember what the organization’s marketing plan is. An effective plan acts as a road map and should include clearly stated goals, objectives, strategies and tactics as follows but always in the line of the Company’s Global Strategy.

Goals

Goals are over-arching desired results that should be singular, unique. A marketing plan will usually include more than one, among the following examples:

  • Increase sales per channel or at a specific point of sale and the % in comparison to the rest of sales channels and business units.
  • Decrease costs allocated to customer service vs cost produced by conventional business
  • Increase traffic to web site detailed by each digital channel: display, affiliate programms, SEM, social media, etc.
  • Improve research & development insights
  • Improve customer sentiment towards the brand: #buzzmarketing and globosphere monitorizing.

Objectives

Setting goals then leads to defining objectives an individual or an organization will want to achieve. Objectives should be SMART, that is: Specific, Measurable, Attainable, Realistic and Time-bound. Using the first goal stated above, an example of objective could be to increase sales conversion on the hotel’s mobile transactional site by 10% within the next 3 months.

Tactics

The goals are clear, the objectives are set, now comes the time to lay out the strategy and tactics. Based on target audiences and resources at hand, tools will vary between traditional media and online tactics. Once you’ve laid out the road map, moving into social media should answer one or many of the following business drivers, depending on your priorities and resources:

1. Enhance Branding & Awareness

Digital and Social Media are extremely powerful to help brands and organizations reach audiences through segmented (#geomarketing) customers, fans and followers’ extended network of friends and followers. Savvy marketers turn brands into publishers and more and more are turning to owned & shared media rather than paid media to get the message across.

A few basic metrics to control in social media :

  • Brand awareness pre- & post-campaign
  • Audience reach pre- & post-campaign
  • % variation in customer conversations about the brand
  • Quantity of online conversations about the brand
  • Size of stakeholder groups
  • Brand sentiment before vs after a given campaign
  • Response time if and when a crisis arises
  • Number of mentions, positive vs negative
  • Size of your community, per social media and overall
  • Euro value or estimated revenue generated per community member vs. non-member
  • Referral and recommendations by community members
  • Estimated value compared to or in combination with rewards program members

 

2. Enhance Customer Service

Many companies have embraced digital: social media, mobile, forums… to resolve customer service issues and complaints, Twitter springing to mind with its quick reaction time. In fact, as of March 2012 there were over 190 airlines with active Twitter accounts and more than 72% of tweets handled pertained to customer service. Ritz-Carlton and other luxury hotel companies monitor and engage via comments and check-ins made on Foursquare while other hospitality players discuss customer experience matters on their Facebook pages. If clients are there, venting, commenting or suggesting, your brand ought to be there responding, engaging, resolving.

Examples of success metrics:

  • Number of issues resolved
  • Cost-saving on customer service handling vs call center
  • Variation in online customer mentions, positive vs negative
  • Number of matters resolved, customers cross-selling or up-selling

 

3. Facilitate Research & Development

With such an instant and direct access, it’s somewhat startling to see how little most brands take advantage of leads (registered, new clients, just impacted by advertising but not captured ,impacted in previous tracked campaigns), or crowd-sourcing fans, followers and subscribers to get their opinion about the product or service.

Digital tools can facilitate research and development by giving this direct access where surveys and feedback can be gathered to improve services, develop new ones or mine for customer insights about trends in the industry or about the competition.

 

4. Generate Sales & Leads

Last but not least is the sales aspect, which is what a majority of brands still use as their core metric and raison-d’être on digital.

The digital business inSpainis growing each year, customers use their credit cards by internet as something usual on their daily lives.

About social media, Linkedin is also considered a great platform when considering B2B, with many leads coming from conversations in groups, of which there are more than 1.8 million. If your niche is travel and hospitality, there are a few dozens groups that could worth your while.

Examples of success metrics:

  • Sales & Leads coming from your social media networks, blog, newsletter
  • Revenues yield per social media customer vs traditional customer
  • Cost of acquisition per social media channel vs traditional customer
  • Conversion rates in social media, using marketing attribution (not just last-click)

 

If after all this you are not a digital believer or perhaps you doesn’t think that digital media is necessary for your business I will show you an interesting infographic that shows the Technical advances from 2012 to 2020… if can’t identify your business in any point of the graphic…your business model will be out.

 

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Archivado bajo Digital Business, Digital News, SOCIAL COMMERCE

Si has necesitado alguna vez un listado para encontrar toda la información sobre #marketingdigital, #socialmedia, #ecommerce, #mobilemarketing,#fcommerce o estudios de #tendenciasdigitales este artículo te será de gran ayuda.

Uno de los mayores problemas, a pesar de que este medio debería facilitar el uso y distribución de la información, es el poder tener acceso de una forma sencilla y directa a los informes y resultados de cada uno de los #DigitalMedia o Channels que utilizamos de forma habitual en nuestro trabajo.

Por esta razón he realizado una selección de informes sobre tendencias de uso de internet,# internet móvil, #medios sociales y otras tecnologías que se han ido publicando a lo largo de 2011 :

  1. TENDENCIAS A TENER EN CUENTA EN NUESTRA ESTRATEGIA DIGITAL
  1. #Internetmóvil,  III Estudio sobre #Mobilemarketing(#IAB, España) III Estudio IAB Spain sobre mobile marketing
  2. Estudio sobre los hábitos de consumo de #internet móvil (Orange, Europa) Orange_informe resultado Exposure 2011
  3. #Tendencias y comportamientos de los usuarios de móviles en
  4. España (#Google, España) Resumen informe Google sobre el uso de móviles en España
  5. Estudio #Nielsen sobre #Mobile Internet (#Nielsen, España) Estudio Nielsen sobre móvil en España
  6. Estudio sobre el uso de aplicaciones móviles en España (#The Cocktail Analysis, España) Análisis sobre uso de aplicaciones móviles en España
  7. El  presente es digital, el futuro es móvil (TNS, España) informe TNS
  8. Informe sobre el comercio electrónico en España (CMT, España) Informe TNS sobre e-commerce en España
  9. Informe sobre el Uso de Linkedin en España (Adigital, España) Usos de Linkedin en estrategia Digital _ España
  10. Estudios sobre tendencias, inversión,mobile etc de la IAB Estudios medio digital de la IAB

 

Espero que os sea de utilidad e interés.

 

M.

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Archivado bajo Digital Business, Digital News, INFORMES Y ESTUDIOS, Rumore Rumore, SOCIAL COMMERCE, Uncategorized

# SOCIALNETWORKS: more than FB, Twitter, Google +1 … do you know # VKontakte?

If you are interested in #socialnetworks, you are thinking in  Russian business and is basic for your business a #digitalstrategy you need to know and understand #VKONTAKTE (http://vk.com/) with more than 100M users  by @mayteareces and #digitaltimes.es

 About VK

VKontakte (internationally branded as VK) is a social network service in Russia, Ukraine, Belarus, and Kazakhstan. Because of its design and functionality, VKontakte is often claimed to be a clone of Facebook, accommodating not only a similar concept, but also a comparable business model. However, its incorporation of other features makes it more like YouTube, Pandora, and MySpace rolled into one, with an interface highly reminiscent of Facebook.
As of December 2010, the network has around 102 million users and is the leading site in Europe in terms of user visits, page views, and the amount of data transfers per day. VKontakte is ranked 34 in Alexa’s global Top 500 sites and is the second most visited website in Russia.
Since 2007, major Russian companies have been sending job offers via VKontakte. Most of the site’s users are university and high school students. However, as the site’s popularity increases, more and more people are joining, many of whom are youths of various age groups.
In English, В Контакте or V Kontákte is literally translated as “In Contact”, but basically means “In Touch”. It can be alternatively translated as “Linked In”, which is another mostly business-oriented social network

FaceBook vs Vkontakte

It would seem that FaceBook and Vkontakte very similar to each other, and pursue the same goals, but their approach is so different, and in some cases, even diametrically opposite! We suggest you look at the differences between these two social networks on the example of the table.


Results

These social networks as it reflects the essence of the countries in which they were born and live their creators. Facebook represents a democratic independent state which does not want excessive regulation, and that if something is needed, then it creates the conditions that all have been profitable to do so, and vkontakte very reminiscent of the USSR, and Putin’s Russia, with its hand-operated “vertical”, where orders are given to and everything is controlled by the authorities in person.

So the main question of this work: Is Vkontakte plagiarism or not? We knew that Vkontakte and Facebook have the same goals and similar interfaces, but is it plagiarism and what exactly plagiarism is? In the dictionary is the next plagiarism definition: “the unauthorized use or close imitation of the language and thoughts of another author and the representation of them as one’s own original work”. And to make a conclusion we need to remember some main points of this article. First of all, Pavel Durov had idea of creation this social network before he knew about Facebook. But, on another side, Vkontakte founder does not hide that he was taken Facebook as example for Vkontakte. In addition, the later time Vkontakte is becoming more and more similar with Facebook

1282867363_facebook_vs_vkontakte.jpg

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Archivado bajo Digital Business, Digital News, Rumore Rumore, SOCIAL COMMERCE, Uncategorized